Question 1

How quickly can you fix my broken springs?

Accepted Answer

We offer same-day spring replacement service in most cases. Our technicians carry all common spring sizes on their trucks, so we can typically complete the repair in a single visit within 2-3 hours of your call. For emergency situations, we offer 24/7 service with an average response time of 30 minutes. Spring replacement usually takes about 1-2 hours once our technician arrives.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break due to several factors. The most common cause is simple wear and tear—springs have a limited cycle life (typically 10,000-20,000 cycles). Other factors include rust and corrosion, lack of maintenance, extreme temperature changes, and improper spring sizing. Regular lubrication and annual maintenance can extend spring life significantly. We recommend high-cycle springs for frequently used doors.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer several financing options including 0% interest for 12 months on qualified purchases, low monthly payment plans, and flexible terms up to 60 months. We work with multiple lenders to find the best option for your budget. Contact us for a free quote and to discuss financing options.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours, depending on the complexity. This includes removing the old door, installing the new door and tracks, setting up the opener, and testing all safety features. Custom installations or doors requiring additional modifications may take longer. We always complete installations in a single day.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive 20-point maintenance service includes: inspection of all hardware and components, lubrication of moving parts, spring tension adjustment, balance testing, safety sensor alignment and testing, track inspection and adjustment, weather seal inspection, opener testing, and a detailed report of your door's condition with any recommendations.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured. They're also factory-trained and certified by major manufacturers. We carry comprehensive liability insurance and workers' compensation coverage, protecting both our team and your property. We're happy to provide proof of insurance upon request.

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